| Worldwide Shipping | Free International Shipping over $200 |

Shipping


We are an artistic studio with an intimate team, our shipping days are on Tuesdays and Thursdays so please bear this in mind when ordering, if you are in urgent need of your item please send an email prior to ordering and we will try our very best to fulfil your requirements.

As a small team, we endeavour to process all other orders within these time frames, however during busy sale periods processing may take a little longer due to increased order volume.  

SHIPPING WITH IN SRI LANKA

Free Islandwide shipping for all customers 

For Colombo area (within then radius) Express courier can be arranged for no extra cost.

For all islandwide delivery private courier will be used, please allow 5 working days and make sure you have left a contact number also. 

INTERNATIONAL ORDERS

All orders are sent via DHL EXPRESS (5-7 Business Days - from the time of shipment depending on your location)

Once your parcel has been dispatched you will receive updates via email regarding the progress of your delivery.

If you wish for cheaper international postal options please send us an email hobobeautiful@gmail.com (local post does not include insurance and take 10-14 working days and is sent as customers risk) 

CUSTOMS DUTIES AND IMPORT

Your delivery may be subject to VAT & Duty charges dictated by your country's customs rate, and this will be payable either directly to the customs office, or to our courier, depending on which service you have chosen. Please note that as the customer you are responsible for all import fees, which can vary depending country.
If the parcel is undelivered due to customer refusal to pay import duties, we are not liable. Refusal to pay import duties does not mean that the parcel will be safely returned to us. We will only refund the purchase if and when the parcel is returned to us. The refusal process can attract significant returns fees, which will be deducted from the return value.
We recommend contacting your local custom office for further information.

Please note that recipients will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. Refusal to complete customs information or payment may result in a confiscated parcel, which we are not responsible for.
We recommend contacting your local customs office for further information.
 
GENERAL SHIPPING INFO 

Please note: if you place multiple orders on the same day to the same shipping address, our system may automatically merge them and ship together. To avoid this, please place orders 24 hours apart.
If for any reason you need your order urgently please let us at know by emailing hobobeautiful@gmail.com and we will do our best to get it to you as quickly as possible.


In the event that the provided shipping address is incorrect or unknown, the carrier will return the goods to us. Once we receive them back, we will alert you and refund the items minus additional shipping costs. You may then repurchase with an updated shipping address.


Please keep a close eye on your tracking number once you receive it. If there are any issues as the parcel makes its way to you, please contact us immediately.  
If your tracking states the parcel as delivered, but you have not received it, please contact us within 5 days, after this time frame we may not be able to assist in finding this item and are not responsible for its replacement.  


If the parcel is undelivered due to refusal to pay import duties we are not responsible. Refusal to pay import duties does not mean that the parcel will be safely returned to us. We will only refund the purchase (minus all shipping and returns fees) if and when the parcel is returned to us.


Some destinations or services will require a signature for delivery, and require you to be present at the time of delivery. After three failed delivery attempts, the parcel may be returned to us in which case we will refund you minus all shipping fees incurred. 

Please note: We are not responsible for stolen parcels. Please ensure you order to a secure location.

 

 CHANGES TO YOUR ORDER

We are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before going forward with your order, we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time. 

  


 FOR ALL OTHER INFOMATION OR SPECIAL REQUESTS PLEASE EMAIL 

hobobeautiful@gmail.com